Customer-service staff assessment
The ServiceStyle Assessor
Compare an applicant with successful customer-service staff across five role-specific areas.
Make the next decision with more information.
The staff franchisees employ have a direct influence on customers and the wider franchise brand. The ServiceStyle Assessor provides clear scores and successful-staff benchmarks within minutes.
Where it fits
Use this profile for customer-service staff only. It is intentionally role-specific and should not be used to select for unrelated positions.
What it explores
The areas your report brings into view.
Integrity
Conscientiousness
Calmness under pressure
Competence and learning ability
Product detail
What each area means in practice.
Friendliness
Explores whether the applicant is likely to be friendly to customers.
Integrity
Considers integrity and trust when serving other people.
Conscientiousness
Looks at attention to detail, organisation, planning, proactivity and anticipating customer needs.
Calmness
Considers whether the applicant is likely to stay calm when provoked.
Competence
Looks at learning speed, persistence, applying knowledge and how readily instructions are understood.
Use only for the role assessed
The legacy page is explicit that the ServiceStyle Assessor should not be used to hire for unrelated roles. It measures suitability for customer-service work—no more and no less.
Practical output
Designed to support the conversation—not replace it.
The report adds structured evidence to your existing selection process. It should be considered alongside interviews, references, financial checks and due diligence.
- Clear scores out of 100 across five areas
- Comparison with successful service-staff benchmarks
- Insight beyond experience and résumé history
- Role-specific information for selection discussions
A practical next step
See what the report can add to your process.
Request a demo account and experience the assessment from both sides of the process.